Terms of Service

Last updated 14/09/2026

These terms govern your use of Calenti, an online booking and business-management service operated by Chrysanthos Chrysanthou, a sole trader established in Cyprus ("we", "us"). By creating an account or making a booking you agree to them. If you do not agree, do not use the service.

1. WHAT CALENTI IS

Calenti is software for appointment-based businesses such as barbers, hair and nail salons: online booking, calendar, clients, staff, loyalty, products, invoicing and reporting. We provide the software. We do not provide the services you book, we are not a party to any agreement between a shop and its clients, and we do not give accounting, tax or legal advice.

2. BOOKING AS A CLIENT

You can book without an account by giving your name, surname and mobile number. Your booking is with the shop, not with us. Prices, availability, cancellation rules, deposits and refunds are set by the shop, and any complaint about the service itself should go to the shop.

Give accurate details and only book appointments you intend to keep. A shop may decline or cancel bookings, and may limit online booking for a number that repeatedly does not show up.

If a shop asks for online payment, the payment goes to that shop through its payment provider. Refunds of that payment are the shop's decision and responsibility.

3. SHOP ACCOUNTS

Shop accounts are for businesses. You must be at least 18 and acting for a business to open one. The person who registers a shop is its owner and is responsible for everything done under that shop's account, including by staff accounts they create.

Keep your password and any device you have enrolled for sign-in to yourself. Tell us promptly if you believe someone else has access to your account.

4. PLANS AND PAYMENT

Plans, their prices and their limits are shown before you subscribe. Prices are stated exclusive of VAT unless we say otherwise, and VAT is added where the law requires it.

A new shop may start on a free trial. Its length and limits are shown when the account opens and while the trial runs. No card is needed for the trial, and it is available once per shop. If you have not subscribed when the trial ends, the account is not closed and nothing is deleted — you are asked to choose a plan. Subscribing ends the trial straight away and the first charge is taken at the price shown.

Subscriptions renew automatically for the same period until cancelled. You authorise us to charge your payment method at each renewal. Card details go to our payment provider directly and never reach us.

We may change prices. If we do, we will tell you before the change takes effect, and it will apply from your next renewal, never mid-period.

SMS messages included in a plan are for that billing period and do not carry over to the next one. SMS messages bought separately never expire.

5. IF A PAYMENT FAILS

If a renewal payment fails, the account keeps working normally for a grace period: currently 1 day for monthly plans and 3 days for yearly plans. If the payment is still outstanding after that, the account is locked and signing in shows only the billing page and the Help page until payment is brought up to date. Your public booking page stays online. Nothing is deleted.

If the account stays locked and unpaid for a further 7 days, we cancel the subscription and the outstanding invoice, so nothing further is owed for it. You can subscribe again at any time.

If you move to a smaller plan, the new plan's limits apply immediately, and features or staff accounts beyond them stop being available until you are back on a plan that covers them. Nothing is deleted.

6. CANCELLING

You can cancel at any time from the billing page. Cancellation takes effect at the end of the period you have already paid for; we do not refund part of a period.

After cancellation we keep your data for at least 90 days so you can return or export it. After that we may delete it. If you want it deleted sooner, ask us and we will do so, except for records we are required by law to keep.

7. YOUR RESPONSIBILITIES AS A SHOP

You are responsible for the accuracy of what you publish and issue: your services, prices, opening hours, invoices, VAT and your own tax obligations.

You are responsible for having a lawful basis for the client data you hold, for telling your clients how you use it, and for only sending marketing messages to people who have agreed to receive them. Our respective roles are set out in the privacy policy.

Do not use Calenti to break the law, to send spam, to publish false or misleading content or reviews, to attempt to access another shop's data, or to interfere with the service or test its security without our written permission.

8. MESSAGES WE SEND ON YOUR BEHALF

Confirmations, reminders and other text messages, emails and push notifications are handed to third-party providers for delivery. We cannot guarantee that any message arrives, or when. Do not rely on a message alone where the consequence of it not arriving matters.

9. REVIEWS AND CONTENT

Reviews must be honest and about a real visit. Shops keep ownership of the content they upload and give us permission to display it as part of the service, including on their public booking page. We may remove content that breaks these terms.

10. REFERRALS AND AFFILIATES

Referral credits and affiliate commissions are paid under the rules shown in the app or in the affiliate agreement at the time. Credits are removed if the payment that earned them is refunded or disputed.

11. AVAILABILITY

We aim to keep Calenti running and your data safe, and we take backups. We do not promise uninterrupted or error-free service. We may take the service down for maintenance, and will try to do so outside busy hours where the work allows it.

We may change or remove features. Where a change materially reduces what your plan gives you, we will tell account holders in advance.

12. OUR LIABILITY

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for lost profits, lost business, lost goodwill, missed appointments, or any loss arising from information you entered or configured incorrectly. Our total liability to a shop in any twelve-month period is limited to what it paid us for the service in that period. Our liability to clients who book for free is limited to the extent the law allows.

13. SUSPENSION AND TERMINATION BY US

We may suspend or close an account that does not pay, that breaks clause 7 or 9, or whose use threatens the service, other shops or their clients. Except where the problem is serious or urgent, we will tell you first and give you a chance to put it right. If we close your account other than for a breach by you, we will refund the unused part of the period you have paid for.

14. CHANGES TO THESE TERMS

We may update these terms. We will change the date shown on this page and, where a change materially affects your rights, tell account holders directly before it takes effect. Continuing to use Calenti after that means you accept the change.

15. LAW AND DISPUTES

These terms are governed by the law of the Republic of Cyprus, and the courts of Cyprus have exclusive jurisdiction. If you are a consumer, this does not remove rights you have under the law of the country you live in.

If something goes wrong, contact us first — most problems are settled faster that way.

16. CONTACT

privacy@calenti.cy