Letting clients cancel or reschedule by themselves

Calenti can let clients cancel or move their own appointment, so they do not need to call you. You decide whether it is allowed and until when.

Turning it on

1. Open Settings → Booking Rules.
2. Set the online cancellation window, for example up to 24 hours before the appointment. Choose Not allowed to switch self-service off.
3. Choose whether clients may also reschedule, and whether the reschedule link goes in the reminder SMS.

What the client sees

The client opens the link from their confirmation or reminder, sees their appointment, and picks a new free time or cancels. After the deadline, the link tells them to contact you instead.

What happens next

• A cancelled or moved appointment updates your calendar straight away.
• The time that becomes free is offered to clients on your waitlist.
• Cancellations are counted in the no-show report, so you can spot clients who cancel often.