How to stop no-shows at your salon or barber shop

A no-show is an empty chair you cannot fill. Calenti gives you six tools against them. Most shops need only the first two.

1. SMS reminders the day before

Calenti texts every client the day before their appointment, at the hour you choose. This alone prevents most forgotten appointments. See automatic SMS reminders.

2. An easy way to cancel or move

Clients who cannot come often just do not show up, because calling feels awkward. A reschedule link in the reminder turns that into a moved appointment. See letting clients cancel or reschedule.

3. Phone verification for new clients

In Settings → Booking Rules, new clients can be asked to confirm their phone number with an SMS code. Fake or mistyped numbers never reach your calendar.

4. Prepayment or a deposit

For long or expensive services, ask clients to pay online when they book. Someone who has paid almost always comes. See taking prepayment with Revolut.

5. A waitlist to refill gaps

When someone cancels, clients waiting for that day are told the time is free, so a cancellation does not become an empty chair.

6. Know your repeat offenders

Reports → No-shows shows your no-show and cancellation rate, and lists clients with two or more in the last 90 days. Each client's card also shows their no-show count, so you can decide whether to ask them for prepayment next time.